For freight forwarders
One AI inbox for the messages your shipments live in.
Customers, drivers and partners message you on five different apps. Bloomed reads all of it, files it by shipment, extracts the numbers that matter, and turns your SOPs into living, self-clarifying workflows.
A customer asks “where’s my container?” on Telegram → Bloomed files it to the right shipment and surfaces the booking, ready for your reply.
What the freight assistant does
Available now versus what we’re actively building. No vapourware.
One shared inbox for WhatsApp, Telegram, Microsoft Teams and email.
AI reads every message, classifies what it is, and pulls out shipment numbers, containers, bills of lading, ports and ETAs.
Upload your SOPs and the assistant drafts a structured workflow, then fills the gaps by chatting with the right person on their own channel.
See a visual diagram of exactly what the assistant understood from your SOP before you sign it off.
Ask about all your workflows and act on any of them from any chat — not just the one in front of you.
Automated reminders and follow-ups that reach the right person at the right time, with quiet-hours and opt-out respected.
Understands English, Singlish, Malay and Chinese — including messages that switch language mid-sentence.
Multi-tenant isolation, signed sessions, and PDPA right-to-erasure built in from day one.
Live ETA, container and booking-status lookups answered straight in chat.In development
Automated price quotes, quote checks, RFQ tracking and market-rate intelligence for the sales desk.In development
Reading the contents of uploaded bills of lading, invoices and POs with document AI.In development
Two-way sync with your CRM, WMS, TMS and finance systems.In development
Frequently asked questions
- How does Bloomed help freight forwarders?
- It pulls every customer, driver and partner message from WhatsApp, Telegram, Teams and email into one inbox, files each one by shipment, and extracts shipment numbers, containers, bills of lading, ports and ETAs automatically.
- Can Bloomed turn our SOPs into workflows?
- Yes. Upload an SOP and the assistant drafts a structured workflow, shows you a visual diagram of what it understood, and fills the gaps by chatting with the right person on their own channel.
- Which messaging channels does it support?
- WhatsApp, Telegram and Microsoft Teams for the assistant, plus email — with one linked identity per teammate across channels.